HOW DO I FIND MY ORDER NUMBER?
Your order number will be in the subject line of your confirmation email. It’ll look something like this #CARA-000001.
If you’re not seeing it in your inbox, try checking to see if it went to your spam folder or search the words “Order confirmation” sent from [email protected], more often than not, it’ll be in there! Once you find our email, move it to your inbox or mark it as safe to easily locate our emails next time.
If you aren’t able to find your order confirmation email, go to the Track My Order page and select “How to find my order” then click “ Help, I cannot find my order number”. Our customer support will get back to you within 24hrs to help you locate the order in our system.
Where is my order shipped from?
The CARACHARM team works with top manufacturers worldwide to bring you incredible value for your hard-earned dollar! Your orders may be shipped from the USA or our warehouses in Vietnam, Tibet, India, China, and other regions. We partner with USPS, DHL, and Purolator to ensure your packages arrive swiftly and safely!
How long does it take for the order to reach me?
Typically, orders from the continental USA arrive within 7 business days, while international orders take up to 15 business days. Impressively, 92.5% of our orders are delivered even sooner. However, please note that delivery may be delayed during peak seasons like Christmas, Black Friday, or other holidays, due to local work stoppages, or if we need to verify your address.
We will keep you informed at every step—from order confirmation and tracking number availability to status updates and final delivery. Please monitor your email and mark messages from CARACHARM as safe to ensure they reach your inbox.
How can I track my order?
Using our website: Easily track your order by going to CARACHARM Track My Order page and input your email address (provided to us at time of purchase), and your order number. Note that one order number may have multiple tracking numbers.
Links in your email: We will send Tracking numbers when they are assigned to your packages. Check your mailbox for emails under the subjects: “Shipping Confirmation” or “Order is on the way”. You may click on the link in this email to track your order and shipping status.
If you need to find your order number, follow this article “How do I find my order number” above.
What do the tracking statuses mean?
Confirmed: Your order is successfully placed. At this status, you have 6 hours to cancel or make any changes to colors or size.
Processing: We are preparing your order. It will take 2-3 days, and you cannot make any changes to your order.
Shipped: Your order is on its way to you. You will receive an email notification with a tracking link and can start tracking its journey until it reaches your door.
Delivered: Your order has been delivered to the shipping address provided upon purchase.
Undeliverable: In rare cases, you will see an undeliverable status which requires your attention. Please check shipping log for the following:
Available for pickup – You may collect the package from the specific USPS Facility or the Post Office.
Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP – they’ll usually resend your package the next workday or ask you to pick it up at their offices. If it is returned to us, contact us so that we can resend it.
My payment won’t go through, what should I do?
If you’re unable to pay with your debit or credit card, check the following:
* Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.
* Check your credit or debit account balance for available funds.
* Check whether your card is authorized for online purchases, and if the default online transaction limit is too low.
* Try refreshing the page or logging completely out and then logging back in.
* Start over with a new order instead of trying to pay for the same order over again.
* If your payment is still declined, you may need to contact your bank. As part of their security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request that they accept the transaction.
* Pay with your credit or debit card through Paypal. If you do not have a Paypal account, you can safely and easily use the services as a guest.
* Try using a different card.
* Try through PayPal if you have a PayPal account.
If you‘re unable to pay with Paypal
* Check with Paypal to see if your account has a transaction limit.
* According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.
* If Paypal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).
Are sales tax included in your prices?
Yes, if they apply to you.
Depending on where you live, and based on the shipping zip code provided, our system will check for applicable sales tax regulations. If taxes are required to be collected, our system will calculate the applicable amount, collect it, and submit it to your local authority.
Our system is continuously updated with the latest sales tax policies. If tax free holidays are applied to you, our system will also recognize them and not collect tax. However, if you believe sales tax is collected in error, please contact us. We will investigate and refund you where applicable. [Store name] online conducts retail sales only. If you own a business and intend to resale our products, your system will still calculate sales tax, and you are responsible for claiming any tax exempt through your business filings.
